Refund Policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a return and exchange policy under the following conditions:

  1. Eligibility:

    • Returns and exchanges must be requested within 30 days of receipt.
    • Products must be unused, unopened, and in their original packaging.
    • For hygiene reasons, we cannot accept returns on opened or used makeup products.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return.
    • We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
    • Please ensure the returned package includes the RMA number and is securely packaged.

  3. Refunds:

    • Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
    • Refunds will be issued to the original payment method used at the time of purchase.
    • Please note that shipping charges are non-refundable.

  4. Exchanges:

    • If you wish to exchange an item for a different product, please indicate your preferred item when requesting a return. We will ship the replacement once the original item is returned and processed.

  5. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact us immediately with photos of the damage or incorrect product.
    • We will arrange for a replacement or refund at no additional cost to you.

  6. Non-Returnable Items:

    • Due to health and safety regulations, certain items such as opened or used makeup products, gift cards, and final sale items cannot be returned or exchanged.

  7. Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

Contact Us:

If you have any questions about our refund policy or need assistance with a return or exchange, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for shopping on our store. We appreciate your understanding and cooperation.